Information We Collect

At MindFlow Advance, we collect information that helps us provide better financial education services. When you visit our website or enroll in our programs, we gather data through various channels.

We also collect information automatically when you use our website, including your IP address, browser type, and pages visited. This helps us understand how people interact with our educational content and improve our services accordingly.

How We Use Your Information

Your personal information serves several important purposes in delivering quality financial education. We use your data to create personalized learning experiences and maintain effective communication throughout your educational journey.

• Providing access to financial education courses and learning materials
• Tracking your progress through educational programs and assessments
• Sending course updates, educational resources, and program announcements
• Offering technical support and responding to your questions
• Improving our educational content based on user engagement patterns
• Processing payments for educational services and course materials
• Maintaining security of your account and preventing unauthorized access

We analyze learning patterns to identify areas where students might need additional support. This analysis helps us develop better educational materials and adjust our teaching approaches to be more effective.

Data Storage and Security

We implement multiple layers of security to protect your personal information. Our systems use industry-standard encryption and security protocols to ensure your data remains safe and confidential.

Your information is stored on secure servers located within the European Union, ensuring compliance with local data protection regulations. We maintain backups of educational records to prevent data loss while ensuring these backups receive the same security protections as primary data.

Access to your personal information is strictly limited to authorized personnel who need it to provide educational services. All team members receive regular training on data protection practices and sign confidentiality agreements.

Your Rights and Choices

Under Bulgarian and European data protection laws, you have specific rights regarding your personal information. We want to make it easy for you to understand and exercise these rights.

To exercise any of these rights, contact us using the information provided below. We typically respond to requests within 30 days and will verify your identity before processing any data requests.

Information Sharing and Third Parties

We do not sell your personal information to third parties. However, we work with carefully selected service providers who help us deliver educational services effectively while maintaining your privacy.

• Educational Technology Providers: Learning management systems and assessment tools that support course delivery
• Payment Processors: Secure financial services for handling course payments and subscription management
• Communication Services: Email and messaging platforms for educational announcements and support
• Analytics Providers: Tools that help us understand website usage and improve user experience

All third-party providers sign data processing agreements and must meet our privacy and security standards. They can only use your information for the specific services they provide and cannot use it for their own purposes.

We may share information when required by Bulgarian law or to protect our rights and the safety of our educational community. In such cases, we'll notify you when legally permitted to do so.

Data Retention

We retain your personal information for different periods depending on the type of data and legal requirements. Educational records have specific retention requirements that we follow carefully.

• Course completion records and certificates: Retained indefinitely for verification purposes
• Learning progress and assessment data: Kept for 7 years after course completion
• Payment and billing information: Stored for 10 years as required by Bulgarian accounting laws
• Website analytics and usage data: Automatically deleted after 26 months
• Marketing communications preferences: Until you withdraw consent or request deletion

When retention periods expire, we securely delete or anonymize your information. Some data may be kept longer if required for legal proceedings or regulatory compliance.

Cookies and Website Tracking

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our educational resources.

Essential cookies are necessary for website functionality and cannot be disabled. These include session cookies that keep you logged into your account and cookies that remember your privacy preferences.

Analytics cookies help us understand which educational content is most helpful and where we can make improvements. You can disable these cookies through your browser settings, but this may affect some website features.

We do not use advertising cookies or share cookie data with advertising networks. Our focus is on educational effectiveness rather than marketing tracking.

Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our services, technology, or legal requirements. When we make significant changes, we'll notify current students through email and post the updated policy on our website.

Minor updates that don't affect how we handle your personal information may be posted without individual notification. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

This policy was last updated in January 2025 and reflects current Bulgarian and European data protection requirements. Previous versions are archived and available upon request for reference purposes.